Shaw Communications service was down for hundreds of customers in the Town of Stettler for about four hours last Friday afternoon and evening, after a malfunction on one of its poles.
“It was a power supply that failed and we replaced it,” said Ron McKenzie, the vice-president of operations for Shaw.
Shaw Internet, television, telephone and WiFi service was knocked out just before 3:30 p.m. and was restored after 7 p.m., he said.
“The outage affected about 300 internet customers and 700 television customers,” said McKenzie, who noted that no fire was involved. “It was very isolated, and they happen.”
McKenzie said Shaw is committed to restoring its service in such situations as soon as possible.
Many businesses, including the Stettler Independent, were affected last Friday, though McKenzie said he couldn’t confirm the specific area.