Reports of ‘lost ambulance’ just plain wrong: ambulance representative

Mark Ratch of Stettler Ambulance tells Stettler County council problems are elsewhere

By Stu Salkeld The Stettler Independent

County of Stettler council heard a detailed presentation by Stettler District Ambulance Association at their regular council meeting Dec. 13 in response to ratepayers claiming one or more ambulances “got lost.’

The issue originally came up at council’s November meeting. Councilor James Nibourg told his peers ratepayers had contacted him about Stettler District Ambulance Services ambulances coming to their yard when they did not call for one; the ratepayers guided the ambulance or ambulances on to the correct address.

As council welcomed SDAA representative Mark Ratch, advanced care paramedic/supervisor, Nibourg said his original comments or concerns may have been lost in translation. He himself was more concerned about the loss of rural ambulance availability.

Ratch said the original callers or taxpayers who contacted Nibourg must have been wrong. “We don’t get lost,” said Ratch to council.

He said if an ambulance was at the wrong address, it was because the ambulance was misdirected by someone other than SDAA. He said ambulance vehicles are directed by a dispatch system that forwards information from the emergency or 911 call.

Ratch said if an ambulance arrives at the correct location and there’s no one there, the crew start to make phone calls.

Nibourg said he knows of two or three incidents where an ambulance drove past the residence which called in the emergency.

Ratch responded that some callers do not provide the proper information when they phone in for an ambulance.

Nibourg asked what the county can do to prevent this. Ratch said, sometimes, the people who can address this issue won’t take responsibility. “There’s a lot of people who pass the buck,” said Ratch.

He noted that county residents should ensure that the phone company has their proper address on file, and not a previous address that’s still associated with a phone number. Also, rural addressing signage should always be checked for accuracy and easy to see from the roadway.

It was mentioned at the meeting that the County of Stettler’s rural addressing bylaw requires signage to be in clear view, but that the municipality usually doesn’t write tickets.

Councilor Cheri Neitz asked if ambulance staff can speak directly to the person calling. Ratch answered no, but ambulance staff can ask the dispatcher to provide the caller’s phone number so ambulance staff can call them directly.

editor@stettlerindependent.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Mother, daughter event focuses on family connection

Unstoppable Mother Daughter Night Out: A fun evening for girls

Hearts for Hospice Dine and Dance: Lively fundraising event set for Feb. 8th

Event will feature live band, catered meal, silent auction, and much more

‘Gowns for Grads’ makes a milestone day more special

Initiative collects donated gowns for Central Alberta students preparing to graduate

Accused man in Stettler death seeking legal aid

Nicholas Johnson’s next court appearance is set for Feb. 13th

Synchronized Skating National Qualifying Event hosted in Red Deer Alberta Jan. 25th-26th

The 2020 Mountain Regional Synchronized Skating Championships are part of the National qualifying system

VIDEO: Feds look to help 126 Canadians quarantined in China for coronavirus

China has confirmed more than 4,500 cases of the new virus, with more than 100 deaths

Landowner hearings begin for Trans Mountain expansion in Alberta

Detailed route talks start in Spruce Grove, in B.C. communities soon

UPDATE: Sylvan Lake RCMP say missing female located

19-year-old Alyssa Manderville was last seen in Blackfalds on Jan. 26

Ryan Jake Applegarth, 27, charged with First Degree Murder

RCMP Major Crimes Unit seeking male wanted on first degree murder charge

Watch out for scams, clickbait in the wake of Kobe Bryant’s death: Better Business Bureau

Kobe Bryant and his daughter were killed in a helicopter crash near Los Angeles

Despite reports of decline, birds flocking to national parks in Canadian Rockies

Recent studies suggest overall bird population has slid by three billion since 1970

Pregnant B.C. woman stuck in Wuhan, the epicentre of coronavirus outbreak

Woman is due to give birth in Wuhan, China unless she can get out

Majority of Canadian boards had no female members in 2016 and 2017: StatCan

Statistics Canada says 18.1 per cent of director seats were held by women in 2017

VAUGHAN: Childhood heroes like Kobe are supposed to be immortal

Kobe Bryant tragically passed away in a helicopter crash that claimed the lives of nine people

Most Read