An Edmonton Police Services logo is shown at a press conference in Edmonton on October 2, 2017. THE CANADIAN PRESS/Jason Franson

Communication breakdown caused ‘unacceptable’ delay: Edmonton police

Two Good Samaritans will also be thanked for their patience and for assisting the woman

A woman who waited more than an hour for emergency responders after she was assaulted and found outside covered in blood will be getting an apology, Edmonton police said.

Supt. Darrin Balanik said in a statement Friday that there was a breakdown in communication with police and ambulance staff, resulting in an “unacceptable delay.”

The statement comes after a man found the victim early Wednesday morning on a walkway calling out for help.

John Saunders, who has a background as a firefighter, said he was on his way to a gym when he found her on the ground with blood on her legs, chest and face.

He checked the woman over and called 911, but Saunders said he was told that because it was a possible assault, paramedics would have to wait for a police escort.

“I said, ‘What about my safety?’ And she said, “Well, you don’t have to be there; there’s no obligation for you to be there.’”

He said he called 911 twice more and, 90 minutes later, another bystander went to a nearby fire station and got firefighters to help the woman.

Balanik said police will review the response time to see where improvements can be made.

“We have also reached out to Alberta Health Services to see how we can improve operational communications between our two agencies,” he said.

“Paramedics were correctly dispatched to the scene, but were standing by, waiting for police to ensure the location was safe for them to proceed.”

Balanik said he has also reached out to the two Good Samaritans to thank them for their patience and for assisting the woman.

“We have learned from this, and we will improve,” he said.

The Canadian Press

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Plans in place for a different kind of graduation this year at Wm E. Hay Stettler Secondary Campus

“They deserve to be celebrated for this milestone in their education.”

Every Albertan eligible for COVID-19 testing

22 new cases confirmed on Friday

Playground facilities within County of Stettler borders begin re-opening May 29th

Responsibility for sanitization and hygiene remains with the users of the equipment

Fast-food restaurants serving up free non-medical masks

Free protection will come in packages of four

Big Valley youth takes top prize in the 4-H Project Steer Challenge

Proceeds from the sale of the calves goes back to the kids who raised them for the last few months

VIDEO: Procession to honour Snowbirds Capt. Jennifer Casey comes to Halifax

Snowbirds service member died in a crash in Kamloops one week ago

Police need more than an unverified tip to avoid drug-case entrapment: top court

Police need more than an unverified tip to avoid drug-case entrapment: top court

N.S. police received warnings in 2011 about man who would become mass killer

N.S. police received warnings in 2011 about man who would become mass killer

Trudeau acknowledges ‘anti-black racism’ in U.S., with ‘work to do in Canada’

Trudeau acknowledges ‘anti-black racism’ in U.S., with ‘work to do in Canada’

Want a mask with your Big Mac? Alberta handing out masks at drive-thrus

Want a mask with your Big Mac? Alberta handing out masks at drive-thrus

Senate joins House of Commons in extending suspension until mid-June

Senate joins House of Commons in extending suspension until mid-June

Another $650M in COVID-19 aid bound for Indigenous communities, Miller says

Another $650M in COVID-19 aid bound for Indigenous communities, Miller says

Large cruise ships barred from Canadian waters until end of October: Garneau

Large cruise ships barred from Canadian waters until end of October: Garneau

Canada exploring ways to reunite families divided by COVID-19 border closure

Canada exploring ways to reunite families divided by COVID-19 border closure

Most Read