Do you take your vehicle for servicing and hope the shop accurately sources the problem, but also understands concerns you may have over cost? Or do you put off bringing it in and secretly hope the problem goes away?
As a customer, you should feel comfortable bringing your vehicle to a shop and sharing what’s happening, even if you’re unsure of the cause, says Brad Wohlgemuth at Stettler’s Auto Trust.
“Taking the time to listen to a customer’s concerns and making sure you’re on the same page is crucial,” he says. “It’s about creating a positive experience, even if there’s a serious issue with their vehicle.”
Listening means asking good questions
Getting a list of needed repairs, along with a hefty repair estimate, can be unsettling. When that happens, questions that can help ease the anxiety include asking about a customer’s budget or how long they expect to own the vehicle, Brad says.
“Sometimes it comes down to helping them prioritize the repairs needed – what can wait, what is urgent – and letting them know how any issues might affect their safe operation of the vehicle.”
Reach your holiday destination safely
Winter has arrived in Central Alberta, and that means making sure your vehicle is prepared for the extra demands cold weather places on it. If you’re travelling to be with family and friends over the holidays, having your car or truck’s fluid levels, brakes and heating systems checked in advance can eliminate worries, Brad says. “It can be expensive to have vehicle trouble away from home over the holidays and it adds a lot of stress to seasonal activities.”
High-quality products work hard for you
Not only do the staff and technicians at Auto Trust go the extra mile, the shop uses BG automotive additives. They’re designed to extend the life of your vehicle’s lubricants by reducing sludge and deposits, allowing you to drive further between oil changes and fluid servicing. Ask at Auto Trust about the BG lifetime warranty!
Helping young people in the community
Supporting you in your driving is just one way Auto Trust looks after community members. Brad and his team also support the Heartland Youth Centre, a recreation and activity hub used by the Stettler & District Boys & Girls Club and Big Brothers Big Sisters of Stettler; and the Central Alberta Pregnancy Care Centre. You’ll also frequently find high school students and apprentices being mentored in the shop.