tem installed to better meet our changing needs and service our clients better. The phones were quite different and special training on all the unique and various features was provided.
The trainer arrived from Calgary and proceeded to dazzle us not only with her expertise, but also with her love of her job. She was clearly engaged in what she did, and said she found her job interesting and enjoyed the challenge of teaching others. Her enthusiasm was catching and she made learning a new system less daunting.
This past weekend I went to a local restaurant for breakfast. I was with three others and the waitress arrived promptly with a pot of coffee as soon as she saw we were seated. When it came time to order, she took our orders without pen and paper and then repeated them back to us.
We were all amazed at how accurate she was. She admitted she had only arrived in October but it was clear that she enjoyed her job and found a way to make it interesting for herself and her customers—not to mention improving her memory!
I also recall a dreary rainy evening at Tim’s, where the arrival of a popular employee on the next shift dramatically altered the mood the moment she walked in the door. She gave a quick to wave to co-workers and greeted several customers on her way to the kitchen. She was like a ray of sunshine and you could feel the energy level in the place crank up a couple notches.
We have all been to places where the service is fine and there is really nothing to complain about but how a special person who loves their job has made our experience memorable.
While we know not all jobs are fun or interesting we also know that it is the people doing the job that can make or break a business. One eating establishment on Main Street even offered me a free cookie while I waited for a food pick-up. Another store I love to shop at offers some small services “for a smile.” It’s as small and as big as that. What do your employees “say” about your business?