Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls

A man speaks on a mobile phone outside Rogers Communications Inc.’s annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

A look back – marking the opening of the new Town Office on the corner of Main Street and 49th Ave. in 1966

The opening was attended by deputy premiere A. J. Hooke, who acted as the main speaker at the ceremony

COVID-19: Central zone at four active

Alberta confirms 130 cases Monday

Calgary singer Erin Ross to be featured at ‘Entertainment in the Park’ July 15th

Roots/blues musician can hardly recall a time when she wasn’t passionate about performing

Albertans get an extra free order of COVID-19 masks

Packages will be available July 13 at fast food restaurants

QUIZ: A celebration of dogs

These are the dog days of summer. How much do you know about dogs?

Bears trying to live with people, but it still isn’t enough: study

Bears in populated areas have changed how they hunt

Alberta to streamline approvals for new private clinics to boost surgeries

“Our proposed changes will provide more voice and choice to Albertans and physicians”

Alberta justice minister cleared in ethics case tied to oil funding inquiry

“They were simply acquaintances in Calgary who occasionally communicated”

Turbulence in Canadian opinion on airlines COVID-19 response: poll

22 per cent comfortable with no in-flight physical distancing

Most Read